Privacy Policy

📌 1. Introduction

This Privacy Policy ("Policy") describes how 1ibet ("we", "us", "our", "the Platform", "the Operator") collects, uses, stores, discloses, and otherwise processes personal data in connection with your use of the online sports betting and live casino platform accessible athttps://1ibet.lat (the "Website" or "Platform").

This Policy applies to all registered users and visitors of the 1ibet Platform, including players based in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and all other locations from which the Platform is accessed. By registering an account, making a deposit, or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection legislation. We do not sell, rent, or otherwise commercially exploit your personal information to third parties for marketing purposes. Your data exists to enable us to deliver and improve our services to you — nothing more.

📖 2. Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:

• "Personal Data" means any information that identifies or can reasonably identify a natural person, either directly or indirectly, including but not limited to name, identification number, contact details, location data, and online identifiers.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means 1ibet, being the entity that determines the purposes and means of processing your Personal Data.
• "Data Subject" means you, the individual whose Personal Data is being processed by 1ibet.
• "Third Party" means any natural or legal person, public authority, agency, or other body other than the Data Subject and 1ibet.
• "Cookies" means small text files placed on your device by the Platform to collect standard internet log information and visitor behaviour data.
• "KYC" (Know Your Customer) means the identity and document verification process required before the processing of withdrawals or as otherwise required by the Platform's compliance obligations.

📥 3. Data We Collect

1ibet collects personal data that is necessary to provide, operate, and improve our services. We collect data through three primary channels: (a) information you provide directly, (b) data generated through your use of the Platform, and (c) data received from third-party service providers.

3.1 Information You Provide Directly

• Full legal name, date of birth, and gender
• Email address, phone number, and residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru)
• Username and encrypted password credentials
• Identity documents submitted for KYC verification, including copies of MyKad, passport, or other government-issued identification
• Payment method details, including e-wallet account identifiers (Touch 'n Go eWallet, Boost, GrabPay), bank account numbers associated with DuitNow or FPX transfers, and cryptocurrency wallet addresses (BTC, USDT)
• Communications submitted to our support team via live chat or email

3.2 Data Generated Through Platform Use

• IP address, device type, operating system, and browser type
• Session data including login timestamps, pages visited, and session duration
• Betting and wagering history, including stake amounts, markets selected, and outcomes
• Deposit and withdrawal transaction records
• Game activity logs across sports betting, live casino (Baccarat, Blackjack, Roulette, Sic Bo), and slot titles
• Responsible gambling tool usage, including limit settings and self-exclusion requests

3.3 Data from Third-Party Sources

• Identity verification results from KYC and anti-fraud service providers
• Payment processing confirmation data from e-wallet operators and banking partners
• Geolocation data from IP resolution services used for regulatory compliance purposes

⚙️ 4. Data Processing & Use

We use the personal data we collect for the following specific purposes:

4.1 We do not use your Personal Data for automated decision-making processes that produce legal effects or similarly significant impacts on you without first providing you with an opportunity to request human review of the decision.

4.2 We do not use your personal data to build individual advertising profiles for resale to third-party advertising networks or data brokers.

⚖️ 5. Legal Basis for Processing

Our processing of your Personal Data is grounded in one or more of the following lawful bases:

• Contract Performance: Processing is necessary to fulfil our contractual obligations to you as a registered1ibet account holder — including account management, payment processing, and provision of betting and gaming services.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money-laundering (AML) legislation, Know Your Customer (KYC) requirements, and responsible gambling regulations applicable to the Platform's operating jurisdiction.
• Legitimate Interests: Processing is necessary for1ibet's legitimate business interests, including fraud prevention, platform security, service improvement, and responsible gambling monitoring — provided these interests do not override your fundamental rights and freedoms.
• Consent: For specific processing activities — such as the sending of marketing communications or the use of non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

🤝 6. Data Sharing & Disclosure

6.1 1ibet does not sell, rent, trade, or otherwise transfer your Personal Data to third parties for their independent commercial purposes. Sharing of Personal Data occurs only in the limited circumstances described in this section.

6.2 We may share your Personal Data with the following categories of third-party service providers, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Identity Verification Providers: Third-party KYC and document verification services used to authenticate user identity in compliance with regulatory requirements.
• Payment Processors: Malaysian e-wallet operators (including Touch 'n Go eWallet, Boost, GrabPay), banking partners (Maybank, CIMB, Public Bank, Hong Leong, RHB), DuitNow and FPX infrastructure providers, and cryptocurrency processing services.
• Game Content Providers: Licensed international game studios that power the live casino and slot content on the Platform, who may receive limited session and game-play data necessary to deliver their services.
• Anti-Fraud and Security Providers: Third-party fraud detection and cybersecurity services used to protect the Platform and its users from fraudulent or malicious activity.
• Customer Support Technology Providers: Live chat and helpdesk software providers that facilitate our24/7 support operations.

6.3 We may disclose your Personal Data to regulatory authorities, law enforcement agencies, or judicial bodies where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of 1ibet, its users, or the general public.

6.4 In the event of a business merger, acquisition, restructuring, or sale of assets involving 1ibet, your Personal Data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy.

🍪 7. Cookies & Tracking Technologies

7.1 The 1ibet Platform uses cookies and similar tracking technologies (including web beacons and local storage) to enable core Platform functionality, improve performance, and analyse user behaviour in aggregate form.

We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function correctly — including session management, login authentication, and security features. These cannot be disabled without disrupting core Platform functionality.
• Functional Cookies: Used to remember your preferences, language settings, and personalisation choices to improve your experience on subsequent visits.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users interact with the Platform — including page views, session durations, and navigation paths — to help us identify areas for improvement.
• Marketing Cookies (Opt-in): Used to display relevant promotional content to users who have consented to receive marketing communications. These are only activated with your explicit consent.

7.2 You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain categories of cookies may affect the functionality and performance of the Platform.

🗓️ 8. Data Retention

8.1 1ibet retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and contractual obligations.

8.2 As a general guide, the following retention periods apply — though these may be extended where required by law or ongoing legal proceedings:

• Account and registration data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years following the completion of the business relationship, as required by applicable AML legislation.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: Retained for a period of two (2) years from the date of the communication, unless a longer retention period is required for dispute resolution purposes.
• Analytics and usage data: Retained in aggregated, anonymised form indefinitely; identifiable usage data is retained for a maximum of twenty-four (24) months.

8.3 Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in manner that prevents any possible re-identification.

🔒 9. Data Security

9.1 1ibet implements a comprehensive range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, disclosure, alteration, loss, or destruction. Our security infrastructure includes:

• 256-bit TLS/SSL Encryption: All data transmitted between your device and the 1ibet Platform is protected by industry-standard Transport Layer Security encryption, safeguarding sensitive information including login credentials and payment details.
• Encrypted Data Storage: Personal Data stored on our servers is encrypted at rest using industry-standard encryption protocols.
• Access Controls: Access to Personal Data is restricted to authorised personnel on a strict need-to-know basis. All staff with access to Personal Data undergo data privacy training.
• Intrusion Detection and Prevention Systems: Continuous monitoring of our infrastructure for anomalous activity, unauthorised access attempts, and potential security vulnerabilities.
• Regular Security Audits: Periodic internal and third-party security assessments to identify and remediate vulnerabilities in our systems.

9.2 While we implement robust security measures, no system connected to the internet can be guaranteed to be completely secure. We encourage you to protect your own account by using a strong, unique password and enabling any additional security features offered on the Platform. You should notify us immediately at [email protected] if you suspect any unauthorised access to your account.

👤 10. Your Rights

As a Data Subject, you hold specific rights with respect to your Personal Data. Subject to applicable law, you may exercise the following rights by contacting our support team:

• Right of Access: You have the right to request confirmation of whether we hold Personal Data about you, and to obtain a copy of that data along with information about how it is being processed.
• Right of Rectification: You have the right to request correction of any inaccurate or incomplete Personal Data we hold about you. You may update certain account information directly through your account settings.
• Right of Erasure ("Right to be Forgotten"): You have the right to request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent. This right is subject to our legal data retention obligations and cannot override mandatory regulatory record-keeping requirements.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data in certain circumstances — for example, while a dispute regarding data accuracy is being resolved.
• Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Object: You have the right to object to processing of your Personal Data based on legitimate interests, including for direct marketing purposes. Where you object to marketing communications, we will cease processing for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

🌐 11. International Data Transfers

11.1 As an internationally operated online platform, 1ibet may transfer your Personal Data to service providers and infrastructure partners located in countries outside of Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data — including contractual data processing agreements that impose obligations equivalent to those described in this Policy.

11.2 We take all reasonable steps to ensure that your Personal Data, regardless of where it is processed, receives the same level of protection that would be expected under applicable data protection law. If you have questions about our international transfer mechanisms, please contact our support team.

🔞 12. Protection of Minors

12.1 The 1ibet Platform is strictly for users aged21 years and above. We do not knowingly collect Personal Data from persons under the age of 21. Age verification is required during the account registration process, and documentary proof of age may be requested at any point.

12.2 If we become aware that Personal Data has been collected from a person under the age of 21 without appropriate consent, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered an account on the Platform, please notify us at [email protected] without delay.

🔗 13. Third-Party Links & Services

13.1 The 1ibet Platform may contain references to or integrations with third-party services, including payment processors and game content providers. These third-party services operate under their own privacy policies and data processing practices, which are independent of 1ibet.

13.2 1ibet is not responsible for the privacy practices or content of any third-party services. We encourage you to review the relevant privacy policies of any third-party services you interact with in connection with your use of the Platform — particularly in relation to payment processing through Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, or DuitNow.

🔄 14. Policy Amendments

14.1 1ibet reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. Where changes are material, we will endeavour to provide reasonable advance notice to registered users via the Platform or by email.

14.2 The effective date of the most recent revision is displayed at the top of this page. We recommend reviewing this Policy periodically. Your continued use of the Platform following the publication of any amendments constitutes your acceptance of the revised Privacy Policy.

📬 15. Contact Us

If you have any questions, concerns, or formal requests relating to this Privacy Policy or the processing of your Personal Data by 1ibet, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the 1ibet Platform — our support agents are equipped to handle data privacy enquiries and will escalate to our data protection team where required.
• Email: [email protected] — please include "Privacy Request" in your subject line to ensure prompt routing to the appropriate team.

We are committed to resolving all data privacy enquiries promptly and transparently. Formal data rights requests will receive a substantive response within thirty (30) calendar days of receipt of a verified request.